Buy Pedisystems entrance mats at c-sgroup.com

i

Troubleshooting

Q. How can I make the rails lay flat on my Pedimat/Pedigrid?
Q. What is the angle frame attached to one of my Pedigrid frames?
Q. Why doesn't the replacement carpet strip fit into my product's rail?
Q. Why don't the rails align at the split?
Q. How do I cut the mat in the field?
Q. How do I trim the vinyl in the field?
Q. Why does my mat expand and/or buckle in direct sunlight?

Q. How can I make the rails lay flat on my Pedimat/Pedigrid?

A. Initially, try reverse-rolling the mat; it may have a memory from being rolled up. If reverse-rolling doesn't correct the problem, locate the crimps on the underside of the mat. (The crimp will be a small divot in the aluminum rail approximately 6" in from the end of the rail.) Use a 1/8" drill bit to drill out the crimp, taking care not to drill through the top side of the rail. Drilling out the crimp will allow the rail to loosen up and lay flat. If this doesn't work, suggest to the installer that he run some 3/16" masonry anchors through the carpet into the floor to hold the mat down until the first time the mat is removed for cleaning. Normal pedestrian traffic will work the crimp loose and allow the rail to lay flat.

Q. What is the angle frame attached to one of my Pedigrid frames?

A. The angle is a better filler bar. This frame would best be suited if it is installed adjacent to the exterior door so that the filler bar blends in with the threshold. With Pedigrid rails being 1 1/2" on center a filler bar is required any time the inside of the frame dimension is not divisible by 1.5.

Q. Why doesn't the replacement carpet strip fit into my product's rail?

A. Your mat may not be a C/S product. Confirmation of the manufacturer can be determined two ways. You can either email a photo of the profile of the mat to the factory or remove the existing tread insert and measure the width. C/S tread inserts are 1-1/4" wide. Most competitors’ tread inserts are smaller.

Q. Why don't the rails align at the split?

A. Mats can be slid and adjusted within the recess to assist in alignment. Multiple mats are separate pieces and will move independently. If mats continue to move within the recess check for uneven substrate. Use velcro to help keep mats aligned or in very bad conditions, use masonry anchors right through the carpet into the substrate to keep mat aligned.

Q. How do I cut the mat in the field?

A. For straight cuts, use a circular saw with a carbide tip blade suitable for cutting aluminum. Use a jig saw for smaller notch cuts. Each carpet insert is pop riveted at each end. If a pop rivet was cut off during trimming it is important to re-pop rivet each carpet strip to prevent the carpet from contracting over time.

Q. How do I trim the vinyl in the field?

A. Vinyl has been provided oversized for fields trimming. Use a utility knife and a straight edge and score cut the vinyl several times to ensure a clean edge.

Q. Why does my mat expand and/or buckle in direct sunlight?

A. The mat requires 1/8" for expansion. Confirm that the frames are properly installed at approved dimensions and that the frames do not show within the recess. Ensure that the recess is completely clear of dirt and debris. Trim 1/8" off the end vinyl or remove 1/8" from the actual width of the mat. Note that TreadLine is not recommended for use in direct sunlight.